Questions people actually ask

No. All four clinics are walk-in, every hour we are open. Saving your spot online holds a place in the queue and usually shortens the time you spend in the waiting room, but you are never turned away for arriving without one.

Photo identification, your insurance card if you have one, a list of current medications with doses, and the name and address of your pharmacy. For a child, bring the immunisation record. For a sports physical, bring the completed form with the parent history section signed.

The waits shown on this demo site are sample figures. In a live clinic the number is an estimate that moves as ambulances, serious presentations and complex repairs arrive. A short wait can become a long one in five minutes, and we would rather tell you that than pretend otherwise.

Yes. Self-pay prices for every common service are published on the pricing page and quoted before treatment starts. We do not add a facility fee.

Six months and older at every clinic. Infants under three months with a fever should be evaluated at a paediatric emergency department, because a fever at that age is worked up differently and urgently.

Call 911 for chest pain or pressure, stroke signs, trouble breathing, heavy bleeding that will not stop, a seizure, new confusion, severe abdominal pain, or a head injury with vomiting or drowsiness. Urgent care is for illness and injury that needs attention today but is not life or limb threatening.

We stabilise what we can, call 911, and send our findings with you. Our providers came from emergency departments and the triage desk is trained to bring a concerning patient straight back. You are never penalised for choosing wrong.

No. Chest pain that could be cardiac needs an emergency department with troponin testing, continuous monitoring and an interventional pathway. If you arrive here with it, we will call an ambulance rather than send you to drive yourself.

Because plain X-ray and an urgent care procedure room have real limits. Open fractures, deformed joints, suspected cervical spine injury, injuries needing CT or MRI, and wounds involving tendon, nerve or joint space all need resources we do not have.

Rapid tests are read in the building: strep in about 10 minutes, COVID-19 antigen in about 15, influenza in 15 to 30, urinalysis in about 10 and A1c in about 6. Send-out panels are usually back in one to three business days.

We phone you for anything abnormal from a send-out test and for any radiologist over-read that differs from what we told you in the room. Normal results post to the patient portal.

Yes, on a secure link or a disc, at no charge. We can also send the study directly to an orthopaedic practice or specialist you are referred to.

No. We have digital plain radiography at Midtown, Edmond and Moore. CT, MRI and ultrasound are referred or arranged elsewhere, and we say so before you check in when we know you will need them.

This is a demo site, so the plan list here is illustrative. A live clinic would list its commercial contracts, Medicare, Medicaid participation and any plans it is out of network with, and the front desk would verify your benefits at check-in.

No. Our published X-ray price includes the board-certified radiologist over-read. Reference laboratory send-outs may bill separately, and we tell you which ones do before the draw.

Yes, and we provide an itemised receipt with CPT and diagnosis codes at checkout for reimbursement or an out-of-network claim.

No. Urgent care visits here are billed as an office visit. The hospital-style facility fee that turns a $200 visit into a $900 one is the single biggest reason people end up surprised by an emergency department bill.

No. Walk in during occupational hours, weekdays until 6 pm. Bring your licence, corrective lenses or hearing aids, a medication list and any specialist documentation such as a CPAP compliance report.

Up to 24 months. The examiner may certify for 12 months or less when a condition such as hypertension, insulin-treated diabetes or sleep apnoea requires closer monitoring. That interval is set by federal rule, not by us.

Only the people on your authorised-sender list. Drug screen results go to your designated employer representative or medical review officer. A supervisor who telephones does not receive clinical information.

We give you a documented clinical opinion and the reasoning behind it, including whether the treatment we provided went beyond first aid as OSHA defines it. The recording decision itself remains the employer's.

Under HIPAA. Our notice of privacy practices explains how protected health information is used and disclosed, and what rights you have over it. A summary sits on the privacy policy page.

On request, yes. Give the front desk your primary care practice at check-in and a visit summary is sent with your consent.

Yes. Request them in writing at any clinic and we provide them within the timescale HIPAA requires, normally within 30 days and usually much sooner.